Ask Innovation — Terms of Service (ToS)
Version 1.0 — Last updated: 2026
These Terms of Service (“Terms”) govern the access and use of the Ask‑Innovation platform and its CXaaS (Customer
Experience as a Service) offering.
By accessing or using the Platform, the Customer agrees to be bound by these Terms.
1. 1. Definitions
For the purposes of these Terms:
- “Platform” means the SaaS services provided by Ask‑Innovation, including AI agent orchestration, omnichannel
modules, APIs, integrations, dashboards, and administration tools.
- “CXaaS Service” means the managed customer‑experience service delivered through AI agents, workflows, automation,
and human supervision.
- “Customer” means any legal entity subscribing to the Platform.
- “User” means any individual authorized by the Customer to access the Platform.
- “Customer Data” means all data submitted, imported, or generated by the Customer through the Platform.
- “AI Agents” means the automated agents, models, workflows, and orchestration components operated by Ask‑Innovation.
- “Documentation” means all technical and functional documentation provided by Ask‑Innovation.
2. 2. Purpose of the Terms
These Terms define the conditions under which Ask‑Innovation provides access to the Platform and its associated
services, including availability, security, responsibilities, and limitations.
3. 3. Access to the Platform
- 3.1 Account Creation
The Customer must provide accurate and up‑to‑date information. Ask‑Innovation may refuse or suspend access in case of
fraudulent or abusive use.
- 3.2 Multi‑tenant Architecture
Each Customer benefits from a dedicated, isolated environment in accordance with SaaS best practices.
- 3.3 User Management
The Customer is responsible for managing User accounts, roles, permissions, and access rights.
4. 4. Permitted Use
The Customer agrees to:
- use the Platform in compliance with applicable laws and these Terms
- refrain from attempting to access data belonging to other Customers
- avoid circumventing security mechanisms
- refrain from using the Platform for illegal, harmful, or fraudulent activities
- ensure that uploaded or processed data does not infringe third‑party rights
- avoid training external AI models using Platform outputs unless explicitly authorized
Ask‑Innovation may suspend access in case of material breach.
5. 5. Services Provided
- 5.1 AI Agent Orchestration
Ask‑Innovation provides specialized AI agents (support, voice, data, operations, social, etc.) configured according to
the Customer’s needs.
- 5.2 Omnichannel Communication
The Platform supports interactions via email, chat, social networks, WhatsApp, SMS, voice, and APIs.
- 5.3 Automation & Workflows
The Customer may create or use automated workflows to process requests, synchronize data, or trigger actions.
- 5.4 Integrations
Ask‑Innovation offers connectors with third‑party tools (CRM, ERP, POS, ticketing, etc.).
The Customer remains responsible for the compliance and configuration of its own systems.
- 5.5 Support & Service Levels
Service levels (SLA) are defined in the Customer’s subscription plan or commercial agreement.
6. 6. Data Protection & Confidentiality
- 6.1 Ownership of Customer Data
Customer Data remains the exclusive property of the Customer.
- 6.2 Data Processing (GDPR)
Ask‑Innovation acts as a data processor under the GDPR.
A Data Processing Agreement (DPA) is available to the Customer.
- 6.3 Security Measures
Ask‑Innovation implements industry‑standard security measures, including:
- encryption in transit and at rest
- multi‑tenant isolation
- access control and authentication
- audit logs
- continuous monitoring
- 6.4 AI Training
Customer Data is never used to train public or shared AI models.
Data is processed solely to deliver the contracted services.
7. 7. Intellectual Property
- 7.1 Platform Ownership
The Platform, its components, AI models, interfaces, and documentation are the exclusive property of Ask‑Innovation.
- 7.2 License
Ask‑Innovation grants the Customer a non‑exclusive, non‑transferable license to use the Platform for the duration of the
subscription.
- 7.3 Generated Content
Content generated by AI Agents for the Customer belongs to the Customer, subject to third‑party rights.
8. 8. Pricing & Billing
Pricing, billing cycles, usage limits, overage fees, and optional services are defined in the Customer’s subscription
plan or commercial agreement.
Ask‑Innovation may suspend access in case of unpaid invoices.
9. 9. Availability & Maintenance
Ask‑Innovation strives to ensure continuous availability of the Platform.
Temporary interruptions may occur for:
- scheduled maintenance
- updates and improvements
- security interventions
- force majeure events
Customers will be notified when reasonably possible.
10. 10. Liability
- 10.1 Ask‑Innovation’s Liability
Ask‑Innovation is liable only for direct damages resulting from proven fault.
Liability is limited to the total amount paid by the Customer during the previous twelve (12) months.
- 10.2 Exclusions
Ask‑Innovation is not liable for:
- errors caused by Customer Data
- third‑party integrations or external APIs
- misuse of the Platform
- outages caused by external providers (telecom, social networks, VoIP, etc.)
11. 11. Termination
The Agreement may be terminated:
- by the Customer at the end of the subscription period
- by Ask‑Innovation in case of material breach
- by either party in case of prolonged force majeure
Upon termination:
- access to the Platform is disabled
- Customer Data is returned or deleted according to the DPA
- no compensation is due unless contractually specified
12. 12. Changes to the Terms
Ask‑Innovation may update these Terms for legal, technical, or operational reasons.
Customers will be notified and may discontinue use if they disagree with the changes.
13. 13. Governing Law & Jurisdiction
These Terms are governed by French law.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, unless mandatory law provides
otherwise.
14. 14. Contact Information
Ask‑Innovation
Registered office: Siège : Paris Saclay, France
Email: legal@ask‑innovation.com
