Home Legal Ask Innovation — Terms of Service (ToS)

Ask Innovation — Terms of Service (ToS)

Last updated on May 22, 2026

Version 1.0 — Last updated: 2026

These Terms of Service (“Terms”) govern the access and use of the Ask‑Innovation platform and its CXaaS (Customer Experience as a Service) offering.
By accessing or using the Platform, the Customer agrees to be bound by these Terms.

1.      1. Definitions

For the purposes of these Terms:

  • “Platform” means the SaaS services provided by Ask‑Innovation, including AI agent orchestration, omnichannel modules, APIs, integrations, dashboards, and administration tools.

  • “CXaaS Service” means the managed customer‑experience service delivered through AI agents, workflows, automation, and human supervision.

  • “Customer” means any legal entity subscribing to the Platform.

  • “User” means any individual authorized by the Customer to access the Platform.

  • “Customer Data” means all data submitted, imported, or generated by the Customer through the Platform.

  • “AI Agents” means the automated agents, models, workflows, and orchestration components operated by Ask‑Innovation.

  • “Documentation” means all technical and functional documentation provided by Ask‑Innovation.

2.      2. Purpose of the Terms

These Terms define the conditions under which Ask‑Innovation provides access to the Platform and its associated services, including availability, security, responsibilities, and limitations.

3.      3. Access to the Platform

  • 3.1 Account Creation

The Customer must provide accurate and up‑to‑date information. Ask‑Innovation may refuse or suspend access in case of fraudulent or abusive use.

  • 3.2 Multi‑tenant Architecture

Each Customer benefits from a dedicated, isolated environment in accordance with SaaS best practices.

  • 3.3 User Management

The Customer is responsible for managing User accounts, roles, permissions, and access rights.

4.      4. Permitted Use

The Customer agrees to:

  • use the Platform in compliance with applicable laws and these Terms

  • refrain from attempting to access data belonging to other Customers

  • avoid circumventing security mechanisms

  • refrain from using the Platform for illegal, harmful, or fraudulent activities

  • ensure that uploaded or processed data does not infringe third‑party rights

  • avoid training external AI models using Platform outputs unless explicitly authorized

Ask‑Innovation may suspend access in case of material breach.

5.      5. Services Provided

  • 5.1 AI Agent Orchestration

Ask‑Innovation provides specialized AI agents (support, voice, data, operations, social, etc.) configured according to the Customer’s needs.

  • 5.2 Omnichannel Communication

The Platform supports interactions via email, chat, social networks, WhatsApp, SMS, voice, and APIs.

  • 5.3 Automation & Workflows

The Customer may create or use automated workflows to process requests, synchronize data, or trigger actions.

  • 5.4 Integrations

Ask‑Innovation offers connectors with third‑party tools (CRM, ERP, POS, ticketing, etc.).
The Customer remains responsible for the compliance and configuration of its own systems.

  • 5.5 Support & Service Levels

Service levels (SLA) are defined in the Customer’s subscription plan or commercial agreement.

6.      6. Data Protection & Confidentiality

  • 6.1 Ownership of Customer Data

Customer Data remains the exclusive property of the Customer.

  • 6.2 Data Processing (GDPR)

Ask‑Innovation acts as a data processor under the GDPR.
A Data Processing Agreement (DPA) is available to the Customer.

  • 6.3 Security Measures

Ask‑Innovation implements industry‑standard security measures, including:

  • encryption in transit and at rest

  • multi‑tenant isolation

  • access control and authentication

  • audit logs

  • continuous monitoring

  • 6.4 AI Training

Customer Data is never used to train public or shared AI models.
Data is processed solely to deliver the contracted services.

7.      7. Intellectual Property

  • 7.1 Platform Ownership

The Platform, its components, AI models, interfaces, and documentation are the exclusive property of Ask‑Innovation.

  • 7.2 License

Ask‑Innovation grants the Customer a non‑exclusive, non‑transferable license to use the Platform for the duration of the subscription.

  • 7.3 Generated Content

Content generated by AI Agents for the Customer belongs to the Customer, subject to third‑party rights.

8.      8. Pricing & Billing

Pricing, billing cycles, usage limits, overage fees, and optional services are defined in the Customer’s subscription plan or commercial agreement.

Ask‑Innovation may suspend access in case of unpaid invoices.

9.      9. Availability & Maintenance

Ask‑Innovation strives to ensure continuous availability of the Platform.
Temporary interruptions may occur for:

  • scheduled maintenance

  • updates and improvements

  • security interventions

  • force majeure events

Customers will be notified when reasonably possible.

10.  10. Liability

  • 10.1 Ask‑Innovation’s Liability

Ask‑Innovation is liable only for direct damages resulting from proven fault.
Liability is limited to the total amount paid by the Customer during the previous twelve (12) months.

  • 10.2 Exclusions

Ask‑Innovation is not liable for:

  • errors caused by Customer Data

  • third‑party integrations or external APIs

  • misuse of the Platform

  • outages caused by external providers (telecom, social networks, VoIP, etc.)

11.  11. Termination

The Agreement may be terminated:

  • by the Customer at the end of the subscription period

  • by Ask‑Innovation in case of material breach

  • by either party in case of prolonged force majeure

Upon termination:

  • access to the Platform is disabled

  • Customer Data is returned or deleted according to the DPA

  • no compensation is due unless contractually specified

12.  12. Changes to the Terms

Ask‑Innovation may update these Terms for legal, technical, or operational reasons.
Customers will be notified and may discontinue use if they disagree with the changes.

13.  13. Governing Law & Jurisdiction

These Terms are governed by French law.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, unless mandatory law provides otherwise.

14.  14. Contact Information

Ask‑Innovation

Registered office: Siège : Paris Saclay, France
Email: legal@ask‑innovation.com