Home Legal Ask Innovation — Terms & Conditions of Sale (CGV)

Ask Innovation — Terms & Conditions of Sale (CGV)

Last updated on May 22, 2026

Version 1.0 — Last updated: 2026

These Terms & Conditions of Sale (“Terms”, “CGV”) govern the commercial relationship between Ask‑Innovation, a French simplified joint‑stock company (SAS), and any professional customer (“Customer”) subscribing to the Ask‑Innovation Platform and its CXaaS (Customer Experience as a Service) offering.

Any order, subscription, or use of the Services constitutes full acceptance of these Terms.

  • 1. Purpose

These Terms define:

  • the conditions of sale for SaaS subscriptions

  • the terms governing the provision of CXaaS services

  • the obligations of each party

  • the rules for pricing, billing, renewal, termination, and liability

These Terms complement the Terms of Service (ToS) and the Privacy Policy.

  • 2. Description of Services

Ask‑Innovation provides the Customer with the following services:

1.      2.1 SaaS Platform Access

Including:

  • AI agent orchestration

  • omnichannel communication (email, chat, social networks, WhatsApp, SMS, voice)

  • automation and workflow engine

  • analytics and reporting

  • API and third‑party integrations

  • secure multi‑tenant environment

2.      2.2 CXaaS (Customer Experience as a Service)

A managed service including:

  • configuration and supervision of AI agents

  • partial or full management of customer interactions

  • operational automation

  • support and advisory services

3.      2.3 Additional Services

Available upon quotation:

  • custom integrations

  • tailored development

  • training, consulting, audits

  • premium support or enhanced SLA

  • 3. Subscription & Orders

Subscriptions may be completed:

  • online through the Platform

  • by signing a commercial proposal or contract

  • via a Customer purchase order accepted by Ask‑Innovation

Orders become binding upon acceptance by Ask‑Innovation.

  • 4. Term & Renewal

4.      4.1 Initial Term

Subscriptions are entered into for:

  • a monthly term, or

  • an annual term (or any other term specified in the contract)

5.      4.2 Automatic Renewal

Unless terminated, subscriptions automatically renew for the same duration.

6.      4.3 Termination at End of Term

The Customer may terminate at the end of the current term with 30 days’ notice.

  • 5. Pricing & Billing

7.      5.1 Pricing

Prices are expressed in euros, excluding taxes.
They may include:

  • SaaS subscription fees

  • usage‑based fees (volume, interactions, AI agents, API calls)

  • optional modules or add‑on services

8.      5.2 Billing

Billing is:

  • monthly or annually depending on the subscription

  • payable upon receipt or according to the commercial agreement

9.      5.3 Late Payment

In case of late payment:

  • late fees apply (legal rate × 3)

  • a €40 recovery fee is charged

  • service may be suspended after notice

  • 6. Customer Obligations

The Customer agrees to:

  • provide accurate information

  • comply with the Terms of Service and Acceptable Use Policy (AUP)

  • ensure the legality of all data provided

  • refrain from bypassing or attempting to bypass security mechanisms

  • pay invoices on time

The Customer is responsible for the actions of its Users.

  • 7. Ask‑Innovation Obligations

Ask‑Innovation agrees to:

  • provide the Services in accordance with industry standards

  • ensure Platform availability (as per SLA)

  • implement security measures compliant with GDPR

  • notify the Customer of major incidents

  • maintain and improve the Platform

  • 8. Availability & Maintenance

Ask‑Innovation ensures availability in accordance with the applicable SLA.

Temporary interruptions may occur for:

  • scheduled maintenance

  • updates and improvements

  • security interventions

  • force majeure events

Ask‑Innovation will notify the Customer when reasonably possible.

  • 9. Data Protection & Confidentiality

10.  9.1 Ownership of Data

Customer Data remains the exclusive property of the Customer.

11.  9.2 Data Processing

Ask‑Innovation acts as a Data Processor under GDPR.
A Data Processing Agreement (DPA) is available.

12.  9.3 Security

Ask‑Innovation implements:

  • encryption in transit and at rest

  • strict access control

  • multi‑tenant isolation

  • audit logs

  • continuous monitoring

13.  9.4 AI Data Usage

Customer Data is never used to train public AI models.

  • 10. Intellectual Property

14.  10.1 Platform

The Platform, its components, AI models, interfaces, and documentation are the exclusive property of Ask‑Innovation.

15.  10.2 License

The Customer receives a non‑exclusive, non‑transferable license for the duration of the contract.

16.  10.3 Generated Content

Content generated by AI agents for the Customer belongs to the Customer.

  • 11. Liability

17.  11.1 Limitation

Ask‑Innovation’s liability is limited to the total amount paid by the Customer during the previous 12 months.

18.  11.2 Exclusions

Ask‑Innovation is not liable for:

  • errors caused by Customer Data

  • third‑party integrations

  • outages caused by external providers (APIs, social networks, telecom, VoIP)

  • indirect damages (loss of revenue, reputation, data, etc.)

  • 12. Early Termination

The contract may be terminated:

  • by Ask‑Innovation in case of material breach

  • by the Customer if a breach remains unresolved after 30 days

  • by either party in case of prolonged force majeure

Upon termination:

  • access is disabled

  • data is returned or deleted according to the DPA

  • outstanding amounts remain due

  • 13. Changes to the Terms

Ask‑Innovation may update these Terms for legal, technical, or operational reasons.
The Customer will be notified and may discontinue use if they disagree.

  • 14. Governing Law & Jurisdiction

These Terms are governed by French law.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, unless mandatory law provides otherwise.

  • 15. Contact

Ask‑Innovation
SAS — France
Email: legal@ask‑innovation.com