Home User-Guide Ask-Mee: Features list

Ask-Mee: Features list

Last updated on May 22, 2026

1.      1. Omnicanal & Communication Costomer Center

1.1. Supported Channels

  • Live Chat Web (customizable widget)

  • Email (IMAP/SMTP, OAuth, signatures, attachments)

  • WhatsApp Business (Cloud API, templates, CTAs)

  • Telegram

  • LINE

  • Slack (reply from Slack)

  • SMS (via compatible gateways)

  • API Channel (Custom Integration)

  • Voice (incoming/outgoing calls, WebRTC, SIP)

1.2. Conversation management

  • Multi-channel unified inbox

  • Automatic assignment (roundrobin, balancing, capacity)

  • Internal notes and mentions

  • Smart Snooze with Natural Dates

  • Tags, labels, priorities

  • Attributes required for resolution

  • Conversational continuity (WhatsApp, IG, Telegram)

  • Conversation merge

  • Sample Responses

  • Attachment management (images, videos, documents)

1.3. Telephony & Voice

  • Incoming and outgoing calls

  • Routage intelligent (IVR + IA)

  • Real-time transcription

  • Automatic Call Summarization

  • Intent detection

  • Quality recording and analysis

  • Integration with automated workflows

2.      2. Artificial Intelligence & Automation

2.1. Conversational AI

  • Suggested answers

  • Rewriting, enhancement, change of tone

  • Automatic conversation summary

  • Automated CSAT analysis

  • Automatic resolution of messages without intent

  • AI Credit Management

2.2. Custom AI Tools

  • External API calls from the conversation

  • Automatic extraction of parameters (order, date, customer number)

  • AI Mass Document Management

  • Automatic document synchronization

2.3. Agentic Layer AskInnovation

  • Specialized agents (delivery, reimbursement, HR, franchising, quality)

  • Orchestration multiagents

  • Automated SOPs

  • Internal knowledge graph

  • Autoclassification des tickets

  • Automatic emergency detection

  • Responses generated with citations

  • Automatic analysis of customer reviews

  • Automatic FAQ generation

2.4. Advanced automation

  • Macros multiactions

  • Conditional Automations

  • Secure Webhooks

  • Automated workflows (CRM, ERP, notifications, escalations, reporting, invoicing)

3.      3. Help Center & Documentation

3.1. Knowledge Base

  • Multilangue

  • Modern Editor

  • Organization by categories

  • Automatic Backup

  • Permalinks

  • SEO Optimization

  • Advanced search

  • Versioning of articles

3.2. Integrations

  • Contextual Help Widget

  • Automatic FAQ generation via AI

4.      4. Contacts, CRM & Customer Data

4.1. Contact Management

  • Enriched contact sheets

  • Custom Attributes

  • Contact Merge

  • Complete interaction history

  • Timeline multicanal

  • Segmentation by labels

4.2. Business Management

  • Company Profiles

  • Related Contacts

  • Custom Attributes

  • Consolidated activity

5.      5. Reporting & Analytics

5.1. Dashboards

  • Analytics by channel

  • First response time

  • Resolution time

  • Volume per agent

  • Volume by franchise

  • CSAT and internal feedback

  • SLA Tracking

  • inboxlabels matrix

5.2. Export

  • Export CSV

  • Export des conversations

  • Export of uses

6.      6. Billing & Usage

6.1. Measure of use

  • Messages

  • Active Ingredients

  • AI Credits

  • Automations

  • Vocal minutes

6.2. Plans & Billing

  • SaaS Plans (Tiers, Addons)

  • Pay-as-you-go billing

  • Billing Webhooks

  • Stripe Integration

  • Double Billing Prevention

  • Multi-Tenant Billing

  • Consolidated billing for deductibles

7.      7. Multitenant & Franchise Management

7.1. Structure multitenant

  • Separate accounts by franchise

  • Hierarchical permissions (headquarters vs. local)

  • Franchise Branding

  • Custom domains

  • Global and local settings

7.2. Centralised management

  • Consolidated dashboards

  • Quality monitoring (NPS, reviews, response time, resolution)

  • Centralized SOPs with local exceptions

  • Local and headquarters staff

8.      8. Integrations & APIs

8.1. API

  • Conversation management

  • Message management

  • Contact Management

  • Secure Webhooks

  • Modern authentication

  • Controlled Rate Limiting

8.2. Native Integrations

  • Automated workflows

  • Billing

  • CRM / ERP

  • Customer Reviews

  • Delivery platforms

  • POS Systems

9.      9. Security & Performance

9.1. Security

  • Signed Webhooks

  • Rotating OAuth keys

  • Granular permissions

  • Audit Logs

  • Data encryption

9.2. Performance

  • Database optimizations

  • Automatic cleaning of orphaned conversations

  • Health Endpoints

  • Advanced Resource Management

10.  10. Administration & Configuration

10.1. Team Management

  • Roles and permissions

  • Agent Capabilities

  • Agent Groups

  • Opening hours

10.2. Global configuration

  • Branding

  • Signatures email

  • Domains

  • Webhooks

  • SLA